Privacy Policy

This website www.veghousie.com (“Website”) is an internet-based grocery delivery platform, operated by Veghousie Ventures, based in Ahmedabad, India. 

The objective of this privacy policy (“Policy”) is to inform you about the type of information we collect when you use our website, how we use it, and your rights regarding that information. This Policy must be read in conjunction with the Terms & Conditions of using this Website.

Our goal is to respect and protect your privacy. By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

Disclaimer: If you do not agree with the terms stated here, kindly do not use our website or provide any personal information. You may request to delete your information at any time by contacting our support at the email mentioned below. We will address your request within a reasonable timeframe.

Consent

By accessing this Website and submitting your personal information, you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your information. You also confirm that you are at least 18 years old and are legally capable of transacting online.

Information Collected

In general, you can browse our Website without revealing any personal information. However, we collect the following information when you place an order or interact with certain features:

  • Name
  • Mobile number
  • Delivery address
  • Email address (if provided)
  • Payment method (we currently support Cash on Delivery)
  • Order history
  • Preferences related to delivery time (morning/evening)

This information may be collected when you:

  • Place an order
  • Contact our customer support
  • Provide feedback
  • Participate in surveys or promotions

If we receive your personal information through third parties or partners, we will ensure it is handled according to this policy.

Use and Disclosure

Your personal information is used solely for purposes related to your experience on our platform, including but not limited to:

  • Processing and delivering your grocery orders
  • Providing customer support and updates
  • Sending service-related notifications (order status, delivery info)
  • Conducting internal performance and usage analysis
  • Enhancing website functionality and user experience
  • Sending marketing messages (only with your consent)
  • Complying with legal obligations
  • Preventing fraud or misuse

We do not sell or rent your personal information. We may share your data only with:

  • Delivery personnel to fulfill your orders
  • Service providers (SMS/email tools, analytics, etc.)
  • Government authorities when legally required

Data Accuracy and Access

We rely on the information provided by you. You may request to review, correct, or delete your personal information at any time by contacting us. We take reasonable steps to keep your data complete and up to date but are not responsible for inaccuracies in the data you provide.

Sensitive Information

We do not collect sensitive personal information (e.g., health data, biometrics) unless explicitly required for a specific service and consented to by you.

Click-Stream Data

When you browse our website, our server may collect certain anonymous technical data, such as:

  • IP address
  • Browser type
  • Operating system
  • Date and time of access
  • Pages visited

We use this data to analyze website usage and performance for improvements.

Cookies

Our Website may use cookies to enhance your user experience. Cookies help us:

  • Identify repeat visitors
  • Remember login details (if applicable)
  • Track order flow and performance
  • Offer relevant promotions

You may disable cookies in your browser, but doing so may affect certain functionalities of the Website.

Changes to This Policy

We reserve the right to update this Policy from time to time. Changes will be posted on this page, and your continued use of the Website will constitute acceptance of those changes.

Last updated on: June 30, 2025

Copyright and Use of Content

The content on this Website (text, images, design) is the property of Veghousie Ventures. You may view and use it for personal, non-commercial purposes only. Copying, modifying, or distributing any content without prior permission is prohibited.

Your Responsibility

By using this Website, you confirm that:

  • You will not use the Website for unlawful or unethical purposes.
  • You accept the terms of this Policy and the Terms & Conditions.
  • You are responsible for the accuracy of information you provide.

Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy, please write to us at:

Customer Care
📧 Email: adhomealththakkar02@gmail.com
📍 Address: Ahmedabad, Gujarat, India

📞 Phone: +91 75729 36699